Wind River Earns Support Center Practices (SCP) Certification for North America Services
ALAMEDA, Calif. — August 14, 2006 — Wind River Systems, Inc. (NASDAQ:WIND), the global leader in Device Software Optimization (DSO), today announced that Wind River’s North America Support Operations Center has achieved certification under the Support Center Practices (SCP) Certification program. SCP Certification quantifies the effectiveness of customer support based upon a stringent set of performance standards and represents best practices in the industry. Wind River earned the certification after a rigorous audit of its Alameda, California support center and is the only DSO vendor to achieve this level of certification.
“Driven by our customer demands and technology trends like Linux, Wind River has made significant investments in adopting support practices that ensure we deliver world class service and support,” said Barry Mainz, vice president of worldwide customer operations at Wind River. “We understand the complex demands of the device market and therefore have created the industry’s most comprehensive support system to enable our customers’ success. This prestigious certification proves Wind River is committed to delivering the highest quality support available in the DSO market.”
Wind River joins a prominent roster of technology companies that have achieved the sought-after SCP Certification, including EMC, Lockheed Martin Incorporated, McKesson Corporation, Network Appliance, Nokia and Rockwell Automation among others. Delivered via 6 major support centers and 21 additional support hubs worldwide, the company’s global customer support is a network of more than 150 engineers, with an average of 10+ years of device software experience. In addition to the global network, Wind River’s 24/7 interactive online support site provides customers with detailed product information, sample code, and the collective experience of the Wind River community.
SCP Certification, the internationally recognized standard created by a consortium of leading technology companies and Service Strategies Corp., defines best practices for delivering world-class technology support. The program quantifies the effectiveness of customer support, establishes a foundation to build on existing quality processes, and provides a clear focus on measurable results. SCP Certification requires comprehensive on-site audits to confirm that companies meet the requirements of approximately 100 business elements defined in the program. Certified organizations must demonstrate their continued commitment to high performance standards through annual re-certification audits.
For more information regarding Wind River’s SCP certification please visit http://www.windriver.com/support/scp_certification/
About Wind River
Wind River is the global leader in device software optimization (DSO). Wind River enables companies to develop, run and manage device software faster, better, at lower cost and more reliably. Wind River platforms are pre-integrated, fully standardized enterprise-wide development solutions. They reduce effort, cost and risk and optimize quality and reliability at all phases of the device software development process from concept to deployed product.
Founded in 1981, Wind River is headquartered in Alameda, California, with operations worldwide. To learn more, visit Wind River at http://www.windriver.com or call 1-800-872-4977.
The Wind River logo is a trademark of Wind River Systems, Inc., and Wind River and VxWorks are registered trademarks of Wind River Systems, Inc. Other marks used herein are the property of the respective owners.
Director, Global Communications