Wind River Earns Distinguished Confirmit ACE (Achievement in Customer Excellence) Award
NEWS HIGHLIGHTS • Marks fifth consecutive year Wind River receives prestigious Confirmit ACE Award. • Company earns award based on overall satisfaction with Wind River global customer support. • Award recognizes leaders using customer feedback to increase customer satisfaction and improve business results.
ALAMEDA, Calif. – April 10, 2013 – Wind River®, a world leader in embedded and mobile software, today announced that it has been recognized with the 2013 Confirmit ACE (Achievement in Customer Excellence) Award in the area of worldwide customer satisfaction. This marks the fifth consecutive year Wind River has been recognized for customer excellence with the Confirmit ACE Award. The company earned the award based on overall satisfaction with Wind River customer support as determined by its global customer base.
The Confirmit ACE Awards program acknowledges outstanding achievement in customer satisfaction, employee satisfaction, and/or partner satisfaction. To qualify for the award, Confirmit clients must achieve a combination of customer satisfaction mean scores and top-box rating percentages that are maintained for at least a six-month period between October 1, 2011 and December 31, 2012. Receiving a Confirmit ACE Award demonstrates the recipient’s rigorous application of customer feedback processes and its performance as measured by those processes.
“The Wind River portfolio of products is backed by the most comprehensive customer support services in the industry, and achieving this prestigious certification for the fifth consecutive year underscores our commitment and ongoing efforts toward improving the quality of the customer experience,” said Barry Mainz, chief operating officer at Wind River. “The Confirmit ACE Awards program serves as a framework for continuous improvement and is critical to Wind River’s continued success.”
"We are delighted to recognize Wind River as a customer excellence leader,” said Henning Hansen, president and chief executive officer of Confirmit. “The Voice of the Customer is critical in enabling businesses in competitive industries to satisfy and retain customers, and drive business change. As an ACE Award winner, Wind River clearly understands this, and we are proud that they rely on Confirmit for these vital business initiatives.”
About Wind River
Wind River, a wholly owned subsidiary of Intel® Corporation (NASDAQ: INTC), is a world leader in embedded and mobile software. Wind River has been pioneering computing inside embedded devices since 1981 and its technology is found in more than 1 billion products. Wind River is headquartered in Alameda, Calif., with offices in more than 20 countries. To learn more, visit Wind River at http://www.windriver.com/ or on Facebook.
Wind River is a trademark or registered trademark of Wind River Systems, Inc. and its affiliates. Other names may be the trademarks of their respective owners.
Director, Global Communications